Roof tent, straight up speed off-road vehicle, outdoor camping, car mounted tent

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Otherwise, a restocking fee will apply, and the percentage will depend on the condition of the product. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at customerservice@eeezahome.com. Please note that returns will need to be sent to the following address: U4 63 CORINTHIAN DRIVE ALBANY AUCKLAND AUCKLAND 0632.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@eeezahome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If the return is due to a product issue, we will cover the return shipping cost. If it’s not related to a product issue (e.g. change of mind), the return shipping cost will need to be covered by the customer. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@eeezahome.com.

One-Year Warranty

This Limited Warranty gives you specific legal rights and protections against defects in materials and workmanship for one year from the date of delivery. The warranty also outlines the conditions under which repairs or replacements are provided, and what is excluded from coverage.

Warranty Period:

The warranty period lasts for one (1) year from the date you receive your product. During this time, if your product has any defects in materials or workmanship, we will either repair or replace it, depending on the nature of the defect. Replacements may be made with new or refurbished components at our discretion.

Making a Warranty Claim:

To make a warranty claim, you need to provide proof of purchase (such as a receipt). Contact our customer service team first to obtain a Return Merchandise Authorization (RMA) number and specific return instructions. You are responsible for shipping the product to our designated location.

Eligibility for Warranty Application

• Ensure that your product is within the warranty period.
• Make sure you have proof of purchase from the official online store (order number or screenshot).
• Before confirming the solution with our customer service, please save the product and do not dispose of it.
• Business Hours: UTC+12, Monday to Friday, 9AM to 5PM.

Not Covered by This Warranty

• Normal wear and tear, including parts that might wear out over time (e.g., batteries, feeder rotor, desiccant bag, fountain filters, etc.).
• Products purchased from unauthorized distributors and retailers.
• Products without proof of purchase (order number or screenshot).
• Used products sold by any seller.
• If the model number, PN code, or production date code has been altered, removed, or made illegible.
• Lost or stolen products.
• Products that have exceeded their warranty period.
• Non-quality-related issues (after 30 days of purchase). The Eeeza customer support team will verify and confirm if your product has a quality issue.
• Free products (such as giveaways).
• Damages or defects caused by service or repair performed by an unauthorized service provider or by anyone other than Eeeza.
• Damages or defects caused by accident, abuse, misuse, or improper maintenance, including but not limited to animal bites, natural disasters, transportation, or putting the product into a dishwasher without following the instructions in the user manual.
• Damages or defects exceeding the cost of the product.
• Damages caused by connecting to peripheral devices, additional equipment, or accessories not recommended in the user manual.
• Items for which we have provided warranty service will follow the warranty period of the original defective item.
• We cannot provide maintenance service for items that have exceeded their original warranty.

Limitation of Liability:

Our liability is limited to repairing, replacing, or refunding the product's purchase price. We are not responsible for indirect, incidental, or consequential damages, including loss of revenue, profits, or savings. This warranty is non-transferable and applies only to the original purchaser.

Warranty Benefits

During the warranty period and subject to this warranty policy, Eeeza will provide one of the following solutions to your problem:

• Full or partial refund based on the actual situation.
• Maintenance of any defects in material or workmanship.
• Replacement with another product of equal value.

Legal Rights:

You may have additional legal rights depending on your jurisdiction. These rights are not affected by this warranty. The limitations and exclusions in this warranty apply to the maximum extent permitted by law.

To initiate a warranty claim, please fill out this form. The form will be sent to our customer support email at customerservice@eeezahome.com, and our support team will assist you within 24 hours.

Note: This form is intended for customers experiencing product issues within the warranty period.

If you have any questions, feel free to reach out to us at customerservice@eeezahome.com anytime.