Extended Warranty M - 5 Years

Extended Warranty Service Terms and Conditions
Thank you for purchasing our product and considering the extended warranty service. Please carefully review the terms and conditions below:

Non-Refundable Service
The extended warranty service is non-refundable once the product has been delivered.

Warranty Coverage

1.Home and Light Commercial Use Only

• This warranty is valid exclusively for products used at home or for light commercial purposes.
• For commercial purposes, this warranty does not apply. Please contact us for commercial model options and applicable warranty terms.

2.Reporting Faulty or Damaged Products

• If you receive a faulty or damaged product, please email us your order details, a brief description of the issue, and supporting photos to help us assess the situation.
• Replacement parts will be provided within the warranty period.

Original Purchaser Requirement
The extended warranty is applicable only to the original purchaser from our online store and is strictly non-transferable.
The warranty period begins on the date of purchase.

Parts Replacement and Repairs

• Most issues can be resolved by replacing parts. Replacement parts will be provided for fitting at no additional cost.
• In the unlikely event of a major fault, we may request the product back for repair or replacement at our discretion.

Product Return and Packaging

• Retain the original packaging whenever possible.
• If the original packaging is unavailable, you are responsible for safely packaging the product for transport in case of warranty repairs.

Proof of Purchase and Assessment

• Proof of purchase (e.g., invoice or paid order confirmation) is required for all warranty claims.
• Photographic evidence of the issue must be submitted to our Customer Service team for review before the product can be repaired or replaced.

Reinstallation Fee
You are responsible for the cost of reinstallation of new parts, if applicable.

Postage Costs
If the product is determined to have a quality-related issue, we will cover all postage costs.
However, you will be responsible for shipping costs in the following scenarios:

• Damage caused by incorrect adjustments.
• Usage for commercial or rental purposes.
• Products shipped outside of Australia.
• Indoor products are stored or used outdoors.
• Damage caused by natural disasters, accidents, theft, or abuse.
• Ordinary wear and tear.
• Improper installation or failure to follow the user manual.
• Changes, modifications, or unauthorised repairs.
• Damage caused by pests, power faults, or environmental factors (e.g., salt build-up, rust corrosion).

Additional Terms

• Extended warranty services must be purchased within the product's original warranty period.
• For any further questions or concerns, please don't hesitate to contact our Customer Service team.